Privacy
Policy
How we collect, use, share and protect personal information, and how you can see or correct what we hold about you.
Last updated
1.Who we are
This privacy policy is issued by Manage My Bills Limited (“Manage My Bills”, “we”, “us” or “our”). We help New Zealand businesses compare, switch and manage their energy and utility accounts.
It explains how we collect, use, store and share personal information — through this website, by phone and email, and when we provide our services — and the rights you have under the Privacy Act 2020. Most of what we handle is business information; this policy applies wherever that information is about an identifiable person, such as a sole trader or the named contact on an account.
If you are a client, your agreement with Manage My Bills Limited contains further terms about how your information is handled. Those terms apply together with this policy.
2.What we collect
Depending on how you deal with us, we may collect:
- Business and contact details
- Your name and position, your business’s name and details, and your email address, phone number and billing details.
- Supply addresses and ICP numbers
- The addresses of the sites we compare or manage for you, and the ICP numbers that identify their electricity connections.
- Usage and bill information
- How much energy your sites use, what you pay for it, and copies of the bills you upload or send us.
- Letters of Authority and agreements
- The documents you sign with us, including your signature, when you signed, and technical details of the device you signed on, such as its IP address.
- Payment details
- If you pay by direct debit, your bank account details are collected by our direct-debit provider, which processes those payments for us. They are not entered on this website.
- Feedback
- Your ratings, comments and answers when you give us feedback, and whether you are happy for us to contact you about them.
- Website and cookie data
- Information your browser sends when you use this website, such as your IP address and browser type, and the choice you make on our cookie banner.
3.How we collect it
- From you — when you use this website (for example, our savings calculator, sign-up and Letter of Authority forms, or feedback page), when you call or email us, and when you sign an agreement with us.
- From your current energy retailer and network companies — with your authority, usually given in a signed Letter of Authority or agreement, we obtain information about your accounts, usage and pricing.
- From the electricity registry — when you look up your connection by address or ICP number, we use the electricity registry to find the connection’s details, such as its network and price category.
- Through your browser — see Cookies and browser storage.
4.Why we use it
We use personal information to:
- give you savings estimates, quotes and proposals;
- act for you under a Letter of Authority or agreement, including obtaining information from your current retailer and network companies and arranging the switch you have asked for;
- set up and manage your accounts, check your bills, invoice you and collect payments;
- contact you about your enquiry, your accounts and our services;
- respond to feedback, apply credits and run promotions you have entered;
- improve our services and this website, and keep them secure;
- meet our legal obligations, and establish or defend legal claims.
You don’t have to give us personal information, but if you don’t, we may not be able to give you an estimate, act for you or provide our services.
5.Artificial intelligence
We may use artificial intelligence tools to assist with our internal billing processes.
7.Storage and security
We store personal information with our service providers, including website hosting, database and email providers. Some of them store or process information outside New Zealand. When they do, they hold it on our behalf, and we remain responsible for it under the Privacy Act 2020.
We take reasonable steps to protect personal information from loss, and from unauthorised access, use, change or disclosure. This website uses encrypted connections (HTTPS).
If a privacy breach is likely to cause serious harm, we will notify the people affected and the Privacy Commissioner, as the Privacy Act 2020 requires.
8.How long we keep it
We keep personal information only for as long as we need it for the purposes in this policy, or for as long as the law requires — for example, business and tax records must generally be kept for seven years. When we no longer need it, we delete it or remove the details that identify you.
9.Accessing and correcting your information
You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if you think it is wrong. These rights come from information privacy principles 6 and 7 of the Privacy Act 2020.
To make a request, contact us. We may need to confirm your identity before we release or change anything. We will respond as soon as we reasonably can, and no later than 20 working days after we receive your request.
If we don’t agree that information needs correcting, you can ask us to attach a statement of the correction you asked for, and we will.
10.Opting out of marketing
If we send you marketing messages, you can opt out at any time by using the unsubscribe option in the message or by contacting us. We will still send you messages about your enquiry or your accounts.
12.Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to put it right. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at privacy.org.nz (opens in a new tab) or on 0800 803 909.
13.Changes to this policy
We may update this policy from time to time. The current version is always on this page, and the date at the top shows when it was last updated.
14.Contact us
For any question or request about your personal information, contact Manage My Bills Limited:
- Phone
- 0508 692 455
- Address
- Level 1/28C Lambie Drive, Manukau City Centre, Auckland 2104